Crowne Plaza Marlow by IHG

We booked a one night stay after a long day at Lego Land. We have stayed previously (without our daughter) and always enjoyed our stay. Our room was OK - I think for the money and based on our previous experiences we have stayed in better rooms here. This one was perhaps an older one and was beginning to look tired. The air con was temperamental, there was a large crack in the toilet seat (we did mention these to the reception team) and the hair dryer was one of those fixes to the wall ones and no where near a mirror (so frustrating!) We had room service on the Friday evening and that was delicious, as was the breakfast the following day. I was really pleased to see dairy milk alternatives and the staff were great at directing me to dairy free options. In general the staff were super, however, we booked a child swimming session and my husband said the lady at the spa reception wasn't particularly welcoming and he felt they shouldn't be there, despite booking. My daughter loved her swim, but he said the lady's attitude made him uncomfortable.

The gentleman that checked us in was really professional & friendly. Room we stayed in was excellent and I would definitely stay there again. Breakfast was really good with plenty of choice

My husband and I received a warm friendly welcome from the man at check in. Our room was very clean, bright and smelt fresh. We met a group of friends in the bar, service was excellent , as was the food that we ordered. All staff are genuinely customer focused and nothing was too much trouble. My husband and I ate in the Glaze restaurant on Saturday night, once again excellent service provided by ANJALY, the food was very good. At reception we received excellent service from DINESH & PRABHAKAD, I cannot fault anything at this hotel , all staff are professional, courteous and provide a 5 star service. All areas are immaculately clean. Highly recommend staying here.

Room was newly refurbished and very comfortable. We asked for a cot and it was setup before we got in. They placed at the bottom of the cot to make it softer which was a nice touch. The room had both a shower and a bath. The lobby was very clean and newly refurbished, our toddler loved running around and playing in the lobby. Hot breakfast was very good quality and well cooked. We loved the saussages. Staff was very polite and welcoming from the moment we stepped in.

Beautiful location. Serene atmosphere. We were given the full force of friendliness by the wonderful Karim…. who made us feel like long-lost family within 30 seconds of greeting us! What an asset…… as a brand ambassador, Crowne Plaza have hit the veritable jackpot with Karim. I challenge anyone not to feel totally welcomed with this gregarious individual on reception. We have decided to return on the strength of his bon homie alone and I sincerely hope that the management of this lovely hotel are both aware and thankful to employ such an asset as he. All the team , irrespective of their position or task, displayed a similar level of interest in our well-being throughout the stay. Impressive. Very well done to all - it’s rare to experience such service in such a large brand. Thank you.